Shipping policy
At Decotize, we aim to deliver your order quickly and securely. Below you will find all details regarding our shipping process for customers in the United States.
Shipping Costs
- Free shipping is available on all orders shipped to the United States.
- No minimum order value is required.
Processing Time
- Orders placed before 5:00 PM GMT-5 are processed within 1–3 business days (Monday to Friday).
- Orders placed after the cut-off time or on the weekends will be processed the next business day.
Delivery Time
- Standard delivery time for the United States: 4–8 business days after shipment.
- Please note that delivery times are estimates and may vary depending on your location, courier capacity, and unforeseen circumstances (e.g., holidays or weather conditions).
Tracking
- Once your order has been shipped, you will receive a shipping confirmation email with a tracking link.
- This allows you to follow your order in real time until it reaches your delivery address.
Returns
- If you are not satisfied with your order, you may return it within 30 days of receipt.
- Please contact us first at info@decotize.com for return instructions.
- Return shipping costs are the responsibility of the customer, unless the item is defective or you received the wrong product.
Contact
For questions about shipping, returns, or your order status, please contact our customer service team:
📧 Email: info@decotize.com
📞 Phone: +31 6 45675135
🏢 Address: Jurastraat 3, 7559LE Hengelo, The Netherlands (not a return or visiting address)
Working Hours:
- Monday – Saturday: 08:00 AM – 05:00 PM (GMT-5)
- Sunday: Closed