FAQ

1. What payment methods do you accept?

We accept the following secure payment methods:

Credit cards (Visa, Mastercard, Maestro, American Express, Union Pay)
PayPal
Shop Pay
Google Pay

💡 Please note that additional charges may apply depending on the selected payment method. These will always be clearly displayed during checkout.

2. Do you offer payment on delivery (COD) or post-payment options?

No, we do not accept payments via cash on delivery (COD) or bank transfer.

3. How long does it take to receive a response from customer service?

Our team aims to respond to your email within 24 hours.
📧 You can reach us at info@decotize.com
📞 Or call us at: +31 6 45675135
🕒 Working hours: Monday–Saturday 08:00 AM – 05:00 PM (PST) | Sunday: Closed

4. Can I cancel my order?

Yes, you may cancel your order within 5 minutes of placing it. After this period, the order enters processing and can no longer be canceled.
To cancel, please contact us immediately at info@decotize.com .

5. How does the shipping process work?

Processing time: Orders placed before 5:00 PM PST are processed within 1–3 business days.
Delivery time: Average delivery takes 4–8 business days after shipment.
Tracking: Once shipped, you’ll receive a tracking code by email to follow your order.
Shipping is always free on all orders.

6. How do returns work?

You may return products within 30 days of receipt, provided that:

They are in their original condition with all tags and packaging included.
They show no signs of use.

Returns are always at the sender’s risk, and return shipping costs are the customer’s responsibility. Always ensure your return has a track & trace code.

7. When will I receive my refund after a return?

Once we have received and approved your return, the purchase amount will be refunded within 3–5 business days via the original payment method.

8. What should I do if I received the wrong item or size?

If you received the wrong item or size, we will send you the correct product free of charge. Please contact our customer service team directly at info@decotize.com .

9. What is the return address?

Always contact our customer service first before sending anything back. They will provide you with the correct return address and assist you with the return process.

10. How can I be sure my personal data is safe?

At Decotize, we take your privacy seriously. All personal data is processed in compliance with the GDPR. For more details, please review our Privacy Policy.

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