FAQ

1. What payment methods do you accept?

We accept the following payment methods:

  • Credit cards (Visa, Mastercard, Maestro, American Express, Union Pay)

  • PayPal

💡 Please note that additional charges may apply depending on the selected payment method. These will always be clearly displayed during checkout.


2. Do you offer payment on delivery (COD) or post-payment options?

No, we do not accept payments via cash on delivery (COD) or bank transfer.


3. How long does it take to receive a response from customer service?

Our team aims to respond to your email within 24 hours.
📧 You can reach us at info@decotize.com. 

4. Can I cancel my order?

You may cancel your order within 5 minutes of placing it. After this period, the order enters processing and can no longer be canceled. Please contact us immediately at info@decotize.com if you wish to cancel.

5. How do returns work?

You may return products within 30 days, provided that:

  • They are in their original condition with all tags and packaging included

  • They show no signs of use

Returns are always at the sender’s risk, and return shipping costs are the customer’s responsibility. Always ensure your return has a track & trace code.

6. When will I receive my refund after a return?

Once we have received and approved your return, the purchase amount will be refunded within 3–5 business days via the original payment method.


7. What should I do if I received the wrong item or size?

If you received the wrong item or size, we will send you the correct product free of charge. Please contact our customer service team directly at info@decotize.com. 

8. What is the return address?

Always contact our customer service first before sending anything back. They will provide you with the correct return address and assist you with the return process.

Store Name: Decotize
Company Name: KEUN B.V.

Chamber of Commerce (KvK) Number: 94902291
VAT Number: NL866930681B01
Business Address: Oosterveldsingel 5G, 7558PJ, Hengelo, The Netherlands
Customer Service Email: info@decotize.com
Customer Service Phone Number: +31 6 45677782

Â