Refund policy

Welcome to Decotize’s Return & Refund Policy. Below you will find all information about returning products and receiving refunds.

Returns

You have the right to return your order within 30 days of receiving it.
To initiate a return, please contact our customer service at info@decotize.com within this period.
The costs for returning products are the responsibility of the customer, unless the product is defective or you received the wrong item.
In case of a defective or incorrect product, we will cover the return shipping costs.

Return Conditions

To qualify for a refund, returned items must meet the following requirements:

Products must be in their original packaging, including all accessories, manuals, and labels.
Products must be unused, undamaged, and in resalable condition.
Items must be properly packaged to prevent damage during transport.

If the above conditions are not met, we reserve the right to refuse the return.

Responsibility

Returns are at the customer’s own risk until they reach us.
We are not responsible for delays, loss, or damage during transport of returned items.
We strongly recommend using a track & trace shipping method for all returns.

Refunds

Once we have received and inspected your return, we will send you a confirmation by email.
Refunds are usually processed within 5 business days after we have received your return.
The refund will be issued to the original payment method used for your purchase.

Order Cancellations

Orders can be canceled within 5 minutes after placing them.
After this time, orders enter processing and cannot be canceled.
If your order has already been shipped, you may still return it in accordance with our Return Policy.

Contact

For questions or to start a return, please contact our support team:

📧 Email: info@decotize.com
📞 Phone: +31 6 45675135
🏢 Address: Jurastraat 3, 7559LE Hengelo, The Netherlands (not a return or visiting address)

Working Hours:

Monday – Saturday: 08:00 AM – 05:00 PM (GMT-5)
Sunday: Closed